Refund Policy

PickMyWheels is a marketplace platform that connects buyers with dealers for pre-owned two-wheelers. This Refund Policy applies to any fees or charges related to platform services. It does not apply to vehicle purchase transactions, which are solely between buyer and dealer.

PickMyWheels does not process payments for vehicle purchases. All payments for vehicles are made directly between buyers and dealers. Any refund related to a vehicle purchase must be resolved directly with the dealer concerned.

PickMyWheels is not responsible for and cannot facilitate refunds for vehicle purchase amounts, booking amounts, or any payments made to dealers.

If a dealer has paid a listing or subscription fee to appear on PickMyWheels:

• Within 7 days of payment: Full refund if no listings have been published
• After 7 days: No refund for used subscription periods
• Technical issues: If PickMyWheels is unable to provide the agreed service due to a platform error, a pro-rata refund will be issued

To request a refund for a platform fee:

1. Contact us via our Contact page
2. Include your registered phone number and payment reference
3. Describe the reason for the refund request

We will respond within 3 business days. Approved refunds will be processed to the original payment method within 7–10 business days.

Submitting enquiries on PickMyWheels is free. There are no charges for buyers contacting dealers through our platform.

As a buyer, you can withdraw an enquiry by contacting the relevant dealer directly. There is no formal cancellation process required through PickMyWheels for enquiry submissions.

For refund-related questions, please contact us through our Contact page.